Guest Service Representative

My Place Hotels of America; Anchorage (AK); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Résumé du poste

My Place Hotel Anchorage is seeking a Guest Services Representative to be the friendly face at the front desk, greeting guests and handling check-ins and check-outs with warmth and accuracy. You will assist with reservations, provide local area information, and coordinate with housekeeping and maintenance to ensure a seamless stay.

Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Basic computer skills with proficiency in Microsoft Office or similar applications.
• Excellent verbal and written communication skills for guest interactions.
• Ability to juggle multiple tasks while maintaining accuracy and organization.
• Reliability, professionalism, and consistency in guest service.
• Careful attention to detail in financial transactions and guest records.

Responsabilités

• Guest Interaction: Welcome guests, check-in/check-out, manage reservations, and record charges.
• Guest Assistance: Provide information on hotel, amenities, local attractions, restaurants, and churches; address guest concerns.
• Telephone Management: Operate front desk phone system, take/transfer calls, record messages, wake-up calls.
• Financial Transactions: Process credit card authorizations, cash handling, and making change.
• Administrative Duties: Maintain front desk records, Night Audit Checklist, cash logs, and front desk logs; report issues to GM.
• Safety & Security: Follow protocols; inspect property, monitor doors, lighting, and outdoor areas.
• Loyalty Program Promotion: Promote Stay Rewarded Loyalty Program.
• Cleaning Support: Assist with laundry and cleaning of common areas, stock supplies, make coffee, and ensure entrances/sidewalks are clear of snow/ice.
• Support Services: Provide additional guest supplies, manage keys, and assist housekeeping as needed.
• Housekeeping Assistance: Help with room cleaning when necessary.

Connaissances

Basic Computer Skills

Strong Communication Skills

Organizational & Multi-Tasking Abil.

Dependability & Professionalism

Attention to Detail

Description du poste

About The Role

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

Location

My Place Hotel- Anchorage

What You'll Do

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits

• Competitive Pay:
• Monthly Bonus Potential
• Flexible Scheduling:
• Direct Deposit
• Cross-Training
• Growth Potential