Guest Service Representative

My Place Hotels of America; Redding (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Flexible scheduling

Direct deposit

Cross-training

Growth opportunities

Job summary

My Place Hotel in Redding, CA is seeking a friendly Guest Services Representative to be the first point of contact for guests from check-in to check-out. You will handle reservations, record charges accurately, provide local area information, and resolve guest concerns with professionalism while maintaining front desk records and safety protocols.

The role requires basic computer skills, strong communication, organization, dependability, and meticulous attention to detail.

Qualifications

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication with guests and colleagues.
• Ability to juggle multiple tasks with accuracy and organization.
• Reliability, professionalism, and consistency in daily work.
• Meticulous approach to ensure accuracy in financial transactions and records.

Responsibilities

• Greet guests, check-in/out, manage reservations, and record room, tax, and store charges per policy.
• Provide information on hotel amenities, local attractions, restaurants, and churches; resolve issues professionally.
• Operate phone system, take and transfer calls, and manage wake-up calls with proper etiquette.
• Handle credit card authorizations and cash transactions; provide change as needed.
• Prepare Night Audit Checklist, keep front desk logs, and report issues to the General Manager.
• Inspect property for safety; ensure lighting and doors are secure and exterior areas are clear of snow/ice.
• Promote Stay Rewarded Loyalty Program to boost guest loyalty and satisfaction.
• Assist with housekeeping tasks as needed, restocking supplies, and supporting the coffee/break areas.
• Deliver guest supplies (cribs, towels, soap) and manage master keys for staff.

Skills

Basic Computer Skills

Strong Communication

Organizational & Multi-Tasking

Dependability & Professionalism

Attention to Detail

Job description

About The Role

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

Location

My Place Hotel- Redding

What You'll Do

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits

• Competitive Pay: $17.50-$18.00
• Monthly Bonus Potential
• Flexible Scheduling: 3pm-11pm
• Direct Deposit
• Cross-Training
• Growth Potential