Guest Service Representative

First Hospitality; Toledo (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Representative to enhance guest experiences through exceptional service. The role involves welcoming guests, handling check-ins, and addressing their needs effectively. Ideal candidates will have a strong customer service background and excellent communication skills, ensuring a memorable stay for all guests.

Benefits

Insurance enrollment available from DAY 1!

Paid time off available from DAY 1!

Holiday pay available from DAY 1!

401(k) enrollment after 30 days!

Hotel and travel discounts at worldwide destinations!

Professional development and promotion opportunities!

Qualifications

• 2+ years of customer service experience, preferably in hospitality.
• Excellent verbal and written skills.
• Ability to communicate effectively in the workplace language.

Responsibilities

• Welcome guests and complete the check-in experience.
• Engage with guests to uncover expectations and needs.
• Coordinate with hotel departments to meet guest expectations.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About This Job...

Guest Service Representatives are often the first in-person contact for hotel guests and support their needs throughout the hospitality experience. Serving as a brand liaison, they are engaging, attentive, service-oriented, and creative problem solvers. Their primary responsibility is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and needs.
• Effectively communicate with guests via phone or electronic means to ensure satisfaction.
• Promote hotel loyalty programs, encourage participation, and offer upgrades when appropriate.
• Coordinate with hotel departments to meet guest expectations and resolve challenges.
• Listen to guests, empathize with their challenges, and act on feedback.
• Maintain professionalism consistent with hotel standards.
• Know emergency procedures and assist guests in emergencies.
• Use communication logs to notify staff of pertinent information.
• If applicable, manage house bank transactions accurately.

Requirements...

Experience & Education

• 2+ years of customer service experience, preferably in hospitality or related industry
• High School diploma or equivalent required

Communication

• Excellent verbal and written skills
• Ability to speak, read, and write in the primary language used in the workplace

Physical

• Stand and walk frequently for 8+ hours per day
• Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. They aim to create value through excellence and innovation.

First Hospitality is committed to a diverse and inclusive workforce, respecting employee differences to better serve customers. They promote collaboration, flexibility, and fairness. Equal Opportunity Employer.