Guest Service Representative

Hospitality Online; South Somerset (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality sector is seeking a Guest Service Agent to enhance guest satisfaction through exceptional service. This role requires strong communication skills and the ability to multitask in a dynamic environment. Ideal candidates will have prior hospitality experience and a passion for customer service.

Benefits

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Qualifications

• Previous experience in hospitality or related field preferred.
• Strong knowledge of hotel operations and phone systems.
• Proficient in computer systems and software applications.

Responsibilities

• Greet guests warmly and check them in and out efficiently.
• Provide information about hotel amenities and handle inquiries.
• Maintain a clean front desk area and assist with reservations.

Skills

Communication

Guest relations

Multitasking

Organizational skills

Job description

Guest Services Representative

```Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality and ensuring guest satisfaction. If you have a passion for delivering outstanding service and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor upon arrival - Check guests in and out of the hotel efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist with reservations, cancellations, and modifications - Process payments and maintain accurate records of guest accounts - Maintain a clean and organized front desk area - Collaborate with other departments to ensure seamless guest experiences - Perform night audit duties as needed Qualifications: - Previous experience in hospitality or related field preferred - Strong knowledge of hotel operations and phone systems - Excellent communication and interpersonal skills - Exceptional guest relations skills with the ability to resolve issues effectively - Detail-oriented with strong organizational skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficient in computer systems and software applications - Knowledge of front desk procedures, including check-in/check-out processes and cash handling - Ability to work flexible schedules, including evenings, weekends, and holidays Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Employee discounts on hotel stays and services. If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent. Join our team today!```

Job Types: Part-time

Benefits:

· Dental insurance

· Employee discount

· Flexible schedule

· Health insurance

· Paid time off

Schedule:

· 8 hour shift

· Day shift

· Evening shift

· Holidays

· Morning shift

Ability to Relocate:

· Somerset, MA 02726: Relocate before starting work (Required)

Work Location: In person

Source: Hospitality Online