Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Windsor (CT); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Paid Weekly

Medical, Dental & Vision Insurance

Competitive 401(k) Retirement Savings Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Hotel Discounts

Employee Assistance Program

Job summary

Buffalo Lodging Associates, LLC is looking for a Front Desk Agent to provide superior service in a hotel environment. This role involves greeting guests, managing check-in/check-out processes, and addressing guest needs promptly. The ideal candidate will have customer service experience, strong computer skills, and a valid driver’s license.

Buffalo Lodging emphasizes true hospitality and offers comprehensive benefits, including medical insurance and paid vacation. Join a community dedicated to operational excellence and guest satisfaction.

Qualifications

• Experience in a hotel setting preferred.
• Strong computer skills including intranet and hotel management systems.
• Valid driver's license and acceptable driving history required.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Handle cash and credit card transactions securely.
• Respond to guest requests and provide relevant information.
• Take reservations and manage updates in the system.

Skills

Customer Service experience

Computer knowledge

Valid driver's license

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Job description

The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Responsibilities

• Greeting guests, complete the check‑in/check‑out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule: All shifts available - 1st shift - 7AM-3PM, 2nd shift - 3PM-11PM, 3rd shift - 11PM-7AM.

About Buffalo Lodging Associates

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best‑in‑class hospitality experience and operational excellence.

What You Bring

• Customer Service experience, in a hotel setting preferred.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license, and acceptable driving history subject to company approval.

What We Offer You

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401(k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.