Guest Experience Specialist

Hollander Hospitality; Seattle (WA); On-site; USD 31,629 - 33,007; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Supplemental Insurance

Employee Assistance Program

Employee Meals

Job summary

Hollander Hospitality is looking for a full-time Guest Service Representative for the Skybridge Seattle Airport Hotel. This role involves providing exceptional guest service, ensuring guests receive accurate information and assistance. Ideal candidates should have customer service experience and effective communication skills.

The position offers a competitive hourly wage of $22.96 – $23.96 and a variety of benefits including paid time off, hotel travel discounts, and a 401(k) with employer match.

Qualifications

• Knowledge of customer service principles, cash handling, and front office operations.
• Ability to communicate effectively in English both verbally and in writing.
• Experience providing customer service directly to the public preferred.

Responsibilities

• Provide outstanding guest service to arriving and in-house guests.
• Deliver accurate and timely information and services.
• Maintain a professional, friendly, and helpful demeanor at all times.

Skills

Customer service principles

Cash handling procedures

Front office operations

Effective communication in English

Time management

Office equipment usage

Adaptability

Education

High school diploma or equivalent

Job description

Hollander Hospitality is looking for a full-time Guest Service Representative for the Skybridge Seattle Airport Hotel. This role involves providing exceptional guest service, ensuring guests receive accurate information and assistance. Ideal candidates should have customer service experience and effective communication skills.

The position offers a competitive hourly wage of $22.96 – $23.96 and a variety of benefits including paid time off, hotel travel discounts, and a 401(k) with employer match.