Guest Service Representative

TPI Hospitality; Roseville (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a top-rated hotel as a Guest Service Representative in a vibrant and professional environment. This role is perfect for friendly and dependable individuals who thrive in a fast-paced setting. You'll be the first point of contact for guests, ensuring they have a memorable experience through excellent communication and service. With opportunities for growth within the company and a strong team culture, this position offers a chance to make a real difference while enjoying perks like hotel discounts, health benefits, and paid volunteer time. Bring your passion and energy to a place where you matter!

Benefits

Health & Dental Insurance Benefits

401 K retirement plan with company match

Paid vacation

Paid volunteer time

Free language classes

Schedule flexibility

Travel discounts at hotels

Mentorship program

Qualifications

• Excellent communication and customer service skills.
• Dependability and strong attention to detail.

Responsibilities

• Greet and assist guests with check-in/check-out.
• Handle guest requests and resolve issues positively.
• Ensure front desk operations run smoothly.

Skills

Communication Skills

Customer Service

Attention to Detail

Teamwork

Job description

Guest Service Representative – Full-Time
Residence Inn by Marriott – Roseville, MN
Pay: $15.50/hr to $17.50/hr (based on experience)
Shifts: 7am–3pm OR 3pm–11pm (alternating days, not both in one day)

Join Our Team at a Top-Rated Hotel!
We're looking for a friendly, dependable, and service-focused individual to join our front desk team at the Residence Inn in Roseville. This is more than a job — it’s a chance to be part of something special at a property that values teamwork, professionalism, and guest satisfaction.

What You’ll Do:

• Greet and assist guests with check-in/check-out

• Handle guest requests and resolve issues with a positive attitude

• Provide local recommendations and support to enhance the guest experience

• Ensure front desk operations run smoothly and efficiently

What We’re Looking For:

• Availability to work a rotating schedule (7am–3pm some days, 3pm–11pm on others)

• Excellent communication and customer service skills

• Dependability and strong attention to detail

• A team player who thrives in a fast-paced environment

Why Join Us?

• Fun, professional atmosphere

• Strong team culture

• Opportunity to grow within TPI Hospitality

• Training and support to help you succeed

Take a moment to learn more about who we are by watching our TPI Hospitality Welcome Video:
https://www.youtube.com/watch?v=qzZZN2oefX4

Ready to bring your energy and passion to our team? Apply today!

We all matter. We all make a difference. We are TPI.

TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 40 hotels and restaurants throughout Minnesota and Florida. Our brands include Hilton, Marriott, Margaritaville, Holiday Inn, and more. TPI believes in serving our guests, coworkers, and communities to create win-win outcomes.

The Guest Service Representative position offers an opportunity to work alongside a group of passionate, energetic people who are all empowered to do whatever it takes to deliver an exceptional guest experience. The ideal candidate for this position will be an excellent communicator, using empathy and compassion to create memorable experiences for their guests and coworkers.

Chosen as Minnesota’s Best Place to Work:

• We are focused on growing your career…just ask our Chief Financial Officer who started with TPI as a Guest Service Representative.
• Empowerment to create success for yourself and those around you
• With over 40 hotels and restaurants located throughout Minnesota and Florida, TPI associates have more opportunities for advancement

What’s in it for you?

• Travel the world – associate rate hotel discounts worldwide
• Free language classes – expand your connections with others
• Health & Dental Insurance Benefits – because life happens
• 401 K retirement plan with a 50% company match – invest in your future
• Schedule flexibility – because we all have busy lives
• Paid vacation – see you on the beach!
• Paid volunteer time - make a difference in your community
• Mentorship program – strive for more

We all matter. We all make a difference. Are you ready?