Guest Service Representative

LBA Hospitality; North Carolina; On-site; Full time

Job summary

A leading hospitality company is seeking Guest Service Representatives for the Holiday Inn Express Salisbury. The role involves providing excellent guest service, promoting hotel amenities, and managing guest registrations. Candidates should be professional, trustworthy, and able to multitask effectively. Opportunities for advancement are available.

Benefits

Quarterly bonus

401k with match

DailyPay options

Qualifications

• Experience in service, sales, telesales, or guest relations is helpful but not mandatory.

Responsibilities

• Greet/register guests, assign rooms, maintain privacy, accommodate requests.
• Promote hotel services and amenities.
• Report potential sales leads and special requests.

Skills

Communication

Multitasking

Professionalism

Tools

Property Management Systems

Job description

Join to apply for the Guest Service Representative role at LBA Hospitality.

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Join to apply for the Guest Service Representative role at LBA Hospitality.

The Holiday Inn Express Salisbury is hiring Guest Service Representatives for 1st and 2nd shifts, available 7 days a week (weekends required). The hourly rate is $15.00, with benefits including a quarterly bonus, 401k with match, and dailyPay options.

Provide excellent guest service in a courteous, professional manner, following LBA standards and guidelines. Execute selling strategies to enhance hotel revenue.

Prerequisites: Access to guestrooms and property; honesty and trustworthiness are essential. Pass security clearance as per policy.

• Experience in service, sales, telesales, or guest relations is helpful but not mandatory.

Essential Job Functions: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

• Push/pull 60 lbs, lift/carry 30 lbs.
• Stand for 8 hours, bend, stretch, reach.
• See and hear clearly.
• Speak/read English; additional languages may help.
• Display professionalism, honesty, and trustworthiness.

Knowledge, Skills, and Abilities:

• Knowledge of property, staff, services, operations, reservations, phone etiquette, daily events, and manager on duty functions.
• Computer literacy for property management systems.
• Ability to multitask, communicate effectively, assist guests professionally, and maintain a hospitable attitude.

Specific Responsibilities:

• Greet/register guests, assign rooms, maintain privacy, accommodate requests.
• Promote hotel services and amenities.
• Encourage repeat business, take future reservations, and provide recommendations.
• Report potential sales leads and special requests.
• Inform departments of special needs and check credit cards.
• Learn/use PMS, balance cash/deposits, assist with F&B and property cleanliness.
• Understand emergency procedures, follow safety standards, report hazards.
• Maintain certifications, be flexible with schedule, use communication logs.
• Maintain stock and cleanliness in the market area.
• Perform other duties as capable.

Working Conditions: Standing/walking for long periods, following laundry procedures, assisting with linen folding.

Advancement: Opportunities for training, leadership development, and promotion to AGM or GSM roles.

Disclaimer: Responsibilities are not exhaustive; duties may vary.