Guest Service Representative

LBA Hospitality; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Representative to deliver exceptional service and enhance guest experiences. This role involves greeting guests, managing reservations, and promoting hotel amenities while maintaining a professional demeanor. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to multitask effectively. With opportunities for advancement into leadership roles, this position offers a dynamic environment where your contributions can make a significant impact on guest satisfaction. Join a team dedicated to providing outstanding hospitality and creating memorable experiences for every guest.

Qualifications

• Experience in service, sales, or guest relations is helpful.
• Must pass security clearance and display professionalism.

Responsibilities

• Provide excellent guest service following LBA standards.
• Greet, register, and assign rooms while respecting guest privacy.

Skills

Customer Service

Sales

Multitasking

Communication

Computer Literacy

Education

High School Diploma

Tools

Property Management Systems (PMS)

Job description

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Responsibilities

• Provide excellent guest service in an efficient, courteous, and professional manner, following LBA standards of friendly hospitality while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue.

Pre-requisites

• Access to guestrooms and property; honesty and trustworthiness are essential. Must pass security clearance.
• Experience in service, sales, telesales, or guest relations is helpful but not mandatory.

Essential Job Functions

• Perform activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Specific Requirements

• Push or pull 60 pounds; lift/carry 30 pounds.
• Stand for eight hours; bend, stretch, reach.
• See and hear adequately.
• Speak and read English; additional languages may be helpful.
• Display professionalism, honesty, and trustworthiness.

Knowledge, Skills, and Abilities

Knowledge In

• Property details, staff, services, operations, rates, discounts, and reservations procedures.
• Reservations, cancellations, guest management, and phone etiquette.

Skills

• Computer literacy for property management systems.

Abilities

• Multitask and maintain a guest service focus.
• Communicate effectively with guests and staff, relay information accurately.
• Handle guest issues professionally and hospitably.

Responsibilities

• Greet, register, assign rooms, and respect guest privacy.
• Promote hotel services and amenities.
• Encourage repeat business and handle future reservations.
• Coordinate with housekeeping and other departments.
• Verify credit cards, utilize PMS, balance transactions.
• Assist with F&B and property cleanliness.
• Follow emergency procedures and safety standards.
• Maintain certification if serving alcohol.
• Work flexible hours, including evenings and weekends.
• Use communication logs and maintain stock and cleanliness.
• Perform other duties as assigned.

Working Conditions

Stand and walk for long periods; follow laundry procedures; assist with linen folding.

Advancement Opportunities

Potential to move into training roles, leadership, or management positions such as AGM or GSM.

Note

This description covers general responsibilities and may include additional duties as needed.