Guest Service Representative

Janko Hospitality; Morris (IL); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package with 401K

Hotel discounts at locations worldwide

Growth opportunities

Job summary

Holiday Inn & Express Suites Morris is seeking a Guest Services Representative to provide world-class front desk service, handling check-ins, check-outs, and guest inquiries while ensuring accurate billing and smooth hotel operations. The role requires flexible hours, including weekends and holidays, and strong customer service skills.

The successful candidate will greet guests, handle reservations, process transactions, and maintain communication with shifts.

Qualifications

• High School Diploma or equivalent required.
• Prior customer service or hotel experience preferred; IHG experience helpful.
• Strong communication, customer service, and organizational skills.
• Proficiency with Windows-based software is preferred.

Responsibilities

• Greet and assist guests during check-in/check-out and ensure satisfaction with billing.
• Process reservations and handle cash transactions with accuracy.
• Coordinate with other shifts via front desk log book to maintain smooth operations.
• Answer guest inquiries and promote hotel services; manage wake-up calls and internal communications.
• Maintain professional appearance and assist guests and team members as required.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma

Tools

Windows-based software

Job description

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Reports to: Operations Manager

Department: Rooms

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Job Description

The purpose of the Guest Services Representative (GSR) position Holiday Inn & Express Suites Morris is to provide world class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Essential Duties And Responsibilities

• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk log book.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.
• Maintain a professional appearance and assist guests and team members as required.
• Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.
• Requires bending, twisting, reaching, and pushing.

Qualifications

• High School Diploma or equivalent work experience.
• Previous customer service or hotel experience required, IHG experience is helpful.
• Strong communication, customer service, and organizational skills.
• Computer proficiency using Windows-based software is preferred.