Guest Service Representative

Hilton Garden Inn Charlotte/Mooresville, NC; Mooresville (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel company is seeking a Front Desk Agent who will be responsible for guest check-in/out, managing inquiries, and maintaining service quality. This role offers career growth opportunities and a supportive work environment.

Benefits

Medical, Vision, Dental insurance

401K plan

Immediate pay with earned wage access

Vacation, Sick, and Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long-term and short-term disability insurance

Life insurance

Qualifications

• Minimum one year of hospitality experience.
• Experience with cash and credit procedures.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Respond promptly to guest inquiries or complaints.
• Balance departmental activities daily.

Skills

Customer service

Attention to detail

Education

High School diploma or GED

Job description

Job Description for Front Desk Agent at Kana Hotel Group

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from team members to leadership roles. Many of our leaders have been promoted from within. As a team member, you will contribute your talents to improve our environment and services, with opportunities for career growth and advancement.

Benefits offered:

• Medical, Vision, Dental insurance
• 401K plan
• Immediate pay with earned wage access
• Vacation, Sick, and Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term and short-term disability insurance
• Life insurance

Primary Responsibilities:

1. Greet guests and perform check-in/out procedures
2. Follow all cash and credit card procedures according to hotel and brand standards
3. Check house count for room availability
4. Review credit limit exception reports and obtain additional approval if needed
5. Manage expected departures, checkouts, and stay extensions
6. Update housekeeping on room status
7. Balance departmental activities daily
8. Perform cashier shift change when cash balances
9. Explain hotel promotions and amenities to guests
10. Respond promptly to guest inquiries or complaints, offering alternatives when necessary
11. Demonstrate hospitality and guest service commitment
12. Document guest accidents appropriately
13. Work flexible shifts, including evenings, weekends, and holidays

Education and Experience Requirements:

• High School diploma or GED preferred
• Minimum one year of hospitality experience
• Customer service experience required
• Experience with cash and credit procedures
• Attention to detail
• Knowledge of hotel amenities, layout, and procedures
• Knowledge of local area, including major roads, businesses, and attractions

We are an equal opportunity employer committed to diversity and inclusion. All employment practices are conducted without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.