Guest Service Representative

Parable Hospitality LLC; Manhattan Beach, Northern (CA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Hilton Team Member Rates

Volunteer events

Job summary

The Belamar Hotel is seeking a Guest Service Representative to create a warm welcome and ensure smooth front desk operations. You will check in guests, manage departures, handle cash and reservations, and provide local recommendations with genuine hospitality.

Join a boutique seaside property in Manhattan Beach and contribute to memorable guest experiences through accuracy, teamwork, and proactive service across departments.

Qualifications

• 1+ year of customer service or related experience preferred.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident when interacting with guests.
• Ability to stand for extended periods and lift up to 20 lbs.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Greet guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts per procedures.
• Answer guest questions and offer knowledgeable recommendations about the hotel and area.
• Manage reservations by phone and in person, communicating rates and availability.
• Use suggestive selling to add value and enhance guest experience.
• Stay informed about hotel amenities and local events to assist guests confidently.
• Answer calls, assist with wake-up calls, and manage guest communications.
• Maintain front desk logs and distribute information to keep the team informed.
• Communicate effectively with guests and team members across departments.
• Assist other hotel teams as needed to support guest experience.
• Maintain a professional, positive presence during every interaction.

Skills

Customer service

Front desk

Cash handling

Communication

Attention to detail

Tools

POS system

Cash register

Job description

ABOUT THE PROPERTY

Located in sunny Manhattan Beach, The Belamar Hotel, a Tapestry Collection by Hilton, is a boutique-style coastal retreat just minutes from the beach and LAX. The 120-room hotel with seven suites features a year-round heated pool and spa, Second Story Restaurant, and more than 7,000 square feet of flexible indoor and outdoor event space for meetings, weddings, and celebrations. With its relaxed Southern California atmosphere and convenient location near Manhattan Beach, the South Bay, and Los Angeles attractions, The Belamar offers a welcoming home base for both leisure and business travelers.

THE ROLE

As a Guest Service Representative, you’ll be one of the first faces our guests see and an important part of their overall hotel experience. You’ll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality.

You will:

• Welcome arriving guests and provide a friendly, efficient check-in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

WHAT SUCCESS LOOKS LIKE

Success means guests feel welcomed, cared for, and confident that they’re in good hands. You’ll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You’ll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.

WHAT WE’RE LOOKING FOR

• 1+ year of customer service or related experience preferred
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

WHAT WE OFFER

• 401(k)
• Hilton Team Member Rates
• Opportunities to connect, give back, and build community through team events & volunteering.