Guest Service Representative

Parable Hospitality; Newport Beach (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Bay Shores Peninsula Hotel in Newport Beach is seeking a Guest Service Representative to welcome guests, assist throughout their stay, and keep front desk operations running smoothly with professionalism and hospitality.

You will check in guests, handle reservations, manage charges, answer questions, and coordinate with other teams to ensure a seamless, memorable visit in a coastal boutique setting.

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Ability to stand for extended periods and lift up to 20 lbs.

Responsibilities

• Welcome arriving guests with a warm, efficient check-in experience.
• Process departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person with clear rates and availability.
• Use suggestive selling techniques to enhance the guest experience.
• Stay informed about hotel amenities, in-house activities, and local events.
• Answer incoming calls and manage wake‑up call requests.
• Receive, sort, and distribute guest mail and messages.
• Maintain front desk logs and communication tools for team updates.
• Communicate effectively with guests and other departments.
• Assist other hotel teams to support the guest experience.
• Maintain a professional, positive, and courteous presence at all times.

Skills

Customer service

Communication skills

Attention to detail

Organization

Cash handling

Flexibility

Team player

Education

Tools

POS system

Cash register

Computer basics

Job description

ABOUT THE PROPERTY

Located on Newport Beach’s iconic Balboa Peninsula, Bay Shores Peninsula Hotel is a boutique coastal retreat just steps from the beach and Newport Harbor. The recently refreshed hotel blends laid‑back Southern California style with thoughtful amenities, including an all-day café, rooftop spaces with fire pits, beach gear, and complimentary bike rentals. Surrounded by the beach, bay, local shops, and restaurants, Bay Shores offers a relaxed, walkable setting where guests can experience the best of Newport Beach.

THE ROLE

As a Guest Service Representative, you’ll be one of the first faces our guests see and an important part of their overall hotel experience. You’ll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will:

• Welcome arriving guests and provide a friendly, efficient check‑in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in‑house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake‑up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

WHAT SUCCESS LOOKS LIKE

Success means guests feel welcomed, cared for, and confident that they’re in good hands. You’ll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You’ll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.

WHAT WE’RE LOOKING FOR

• 1+ year of customer service or related experience preferred
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast‑paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

WHAT WE OFFER

• 401(k)
• Opportunities to connect, give back, and build community through team events & volunteering.