AM Guest Service Representative

Cambria Hotel Plano Frisco; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company match

Growth opportunities

Travel perks & discounts

Earned wage access DailyPay

Job summary

O’Reilly Hospitality Management, LLC is seeking an AM Guest Service Representative to warmly greet guests, assist with registration and room assignments, and handle inquiries about hotel services. The role requires strong communication, multitasking, and cash-handling skills in a fast-paced hospitality environment.

You will manage billing, post charges, and process payments, while coordinating with other departments to deliver seamless guest experiences.

Qualifications

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Responsibilities

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills

Leadership

Communication

Organization

Multitasking

PMS

Microsoft Office

Education

High School diploma

Hospitality experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AM Guest Service Representative

6 days ago Requisition ID: 6938

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
  involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills & Abilities:

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Hours:

• 7am-3pm shift.

Physical Requirements:

• Standing for long periods, light lifting up to 40 pounds.

Work Conditions:

• Indoor environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.