Guest Service Representative

Hilton Hotels & Resorts; Huntsville (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality brand is seeking a full-time Guest Service Representative in Huntsville, TX. The role involves greeting guests, managing inquiries, and ensuring exceptional service. Ideal candidates will have strong customer service skills and a high school diploma, with hospitality experience preferred.

Qualifications

• Experience in the hospitality industry is a plus.
• Ability to work in a fast-paced environment and manage stressful situations.

Responsibilities

• Greeting and assisting guests, handling inquiries.
• Processing check-ins and check-outs, managing reservations.
• Resolving guest complaints and ensuring overall satisfaction.

Skills

Customer Service

Communication

Complaint Resolution

Conflict Management

Organizational

Multitasking

Interpersonal Skills

Education

High School Diploma or equivalent

Additional education in hospitality

Job description

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Direct message the job poster from Hilton Hotels & Resorts

Hilton Hotels & Resorts is the most recognized hospitality brand in the industry, known globally as a trusted place for guests to stay. With over 600 hotels in the world’s most exciting destinations, we provide exceptional hospitality, inspiring design, and award-winning bars and restaurants. At Hilton, we are dedicated to delivering extraordinary experiences for our guests. We Are Hilton. We Are Hospitality.

Role Description

This is a full-time on-site role for a Guest Service Representative located in Huntsville, TX. The Guest Service Representative will be responsible for greeting and assisting guests, handling guest inquiries, processing check-ins and check-outs, managing reservations, and providing exceptional customer service. Additional responsibilities include resolving guest complaints, coordinating with housekeeping and maintenance staff, and ensuring the overall satisfaction of guests during their stay.

Qualifications

• Customer Service and Communication skills
• Experience with Complaint Resolution and Conflict Management
• Proficiency in Reservation Systems and Front Desk Operations
• Organizational and Multitasking abilities
• Excellent interpersonal skills and a professional demeanor
• Ability to work in a fast-paced environment and manage stressful situations
• Experience in the hospitality industry is a plus
• High School Diploma or equivalent; additional education in hospitality is an advantage

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Hospitality