Guest Service Representative

RPM Raceway Farmingdale, NY; East Farmingdale (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

RPM Raceway Farmingdale, NY invites energetic guests services representatives to join our frontline team at a premier competitive socializing venue. Welcome visitors, answer questions, and help ensure a smooth visit from check-in to exit.

This role emphasizes quick thinking, friendly communication, and accurate cash handling in a fast-paced environment. Availability in evenings, weekends, and holidays is preferred to support busy event schedules.

Qualifications

• Experience with cash handling and customer service preferred.
• Ability to multitask in a fast-paced environment.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Welcome guests and provide exceptional customer service.
• Assist with check-in, reservations, and attraction registration.
• Answer guest questions and resolve concerns with professionalism.
• Process transactions accurately and efficiently.
• Help create a fun, positive, and memorable experience for every guest.

Skills

Cash handling

Customer service

Job description

RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an experiential entertainment experience leading with multi-level high speed go-kart racing, immersive gaming arenas and attractions, and premium food & beverage programs. Every RPM Raceway venue welcomes friends, family and colleagues to engage in friendly competition and create memories filled with celebration and connection.Recently recognized as one of Fast Company’s Most Innovative Companies, RPM Raceway continues to cement its status as a leader in the “competitive socializing” and gaming sectors.What You'll Do:Welcome guests and provide exceptional customer serviceAssist with check-in, reservations, and attraction registrationAnswer guest questions and resolve concerns with professionalismProcess transactions accurately and efficientlyHelp create a fun, positive, and memorable experience for every guestWhat We're Looking For:Outstanding communication and interpersonal skillsPositive attitude and strong attention to detailAbility to multitask in a fast-paced environmentCash handling and customer service experience preferredAvailability to work evenings, weekends, and holidays