GUEST SERVICE REPRESENTATIVE

Homewood Suites - Austin NW; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites - Austin NW is seeking a friendly Guest Service Representative to greet guests, manage check-ins and check-outs, and handle reservations. You will operate the front desk software, process payments, and coordinate with housekeeping to ensure a smooth stay.

Ideal candidates bring strong customer service, clear communication, and a willingness to multitask in a fast-paced hotel environment. Flexible availability including holidays and weekends is required.

Qualifications

• Experience in customer service or hospitality is helpful but not required.
• Excellent communication and customer service skills.
• Proficient with computers and hotel systems.
• Reliable, organized, and able to multitask.
• Flexible to work all shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Team collaboration

Tools

Hotel reservation system

Payment processing system

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The RoleAs a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be Doing• Greet guests and provide friendly, helpful service• Assist with check ins, check outs, room assignments, and reservations• Answer guest questions and resolve issues promptly• Operate the front desk system and process payments• Communicate with housekeeping and other departments• Maintain the front desk area in a clean and organized manner• Handle guest requests and escalate concerns when needed• Provide local information and general hotel assistanceWhy You Will Love It Here• Supportive team environment• Opportunities to grow in front desk and hotel operations• A role where you meet new people and make a daily impactReady to Join the TeamIf you are ready to assist guests and help create memorable stays, we would love to meet you.Apply now.EOEWhat Makes You You• Strong customer service and communication skills• Friendly, positive, and professional presence• Comfortable using computers and hotel systems• Dependable, organized, and able to multitask• Prior hotel or customer service experience is helpful but not required• Flexible to work any shifts including holidays and weekends