Guest Service Representative

Dimension Hospitality; Boca Raton (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Dimension Hospitality in Boca Raton, FL is seeking a Guest Service Representative to warmly welcome guests, assist with check-ins/check-outs, and manage reservations, ensuring a seamless arrival and stay.

You will be the first and last impression for guests, working with housekeeping and other teams to resolve issues, provide local information, and uphold excellent service standards in a fast-paced hotel environment.

Qualifications

• Excellent customer service and clear communication are required.
• Friendly, positive and professional presence is essential.
• Comfortable using computers and hotel systems.
• Reliable, organized and able to multitask in a busy environment.
• Hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and deliver friendly, helpful service.
• Assist with check-ins, check-outs, room assignments and reservations.
• Answer questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Keep the front desk area clean and organized.
• Handle guest requests and escalated concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer systems

Multitasking

Flexible shifts

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality