Guest Service Representative

Dimension Hospitality; Destin (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Daily guest interaction

Job summary

Dimension Hospitality in Destin, FL is seeking a friendly Guest Service Representative to greet guests, check in/out, manage reservations, and support daily front desk operations. You will ensure a smooth arrival experience and coordinate with housekeeping and other teams to meet guest needs.

Ideal candidates bring strong customer service and communication skills, comfort with hotel systems, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience handling guest inquiries with courtesy.
• Strong communication and problem-solving abilities.
• Comfort with hotel systems and computers.
• Reliable, organized, and able to multitask.
• Previous hotel or customer service helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication Skills

Professional presence

Computer literacy

Multitasking

Hospitality experience

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality