Guest Service Representative

Phc Hotels; Augusta (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel company is seeking a Guest Service Representative to elevate guest satisfaction through efficient and courteous service. This full-time role offers opportunities for professional growth and requires a detail-oriented individual with strong communication skills and a passion for hospitality.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Excellent attendance and punctuality required.

Responsibilities

• Greet and register guests, providing room assignments and maintaining guest privacy.
• Execute selling strategies to enhance hotel revenue.
• Assist guests with issues professionally while maintaining a hospitable attitude.

Skills

Customer Service

Professionalism

Communication

Multi-tasking

Detail Oriented

Education

High School diploma or equivalent

Tools

Property Management System (PMS)

Job description

Join to apply for the Guest Service Representative role at Paragon Hotel Company

3 days ago Be among the first 25 applicants

Join to apply for the Guest Service Representative role at Paragon Hotel Company

Get AI-powered advice on this job and more exclusive features.

Description

Principle Responsibilities & Position Purpose:

Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements)

• 1+ years of experience in customer service at a branded hotel preferred
• High School diploma or equivalent of the same
• Must display professionalism and have characteristics of honesty and trustworthiness
• Must have excellent attendance and be punctual
  
  

Work Environment & Context

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to stand for eight hours, bend, stretch, and reach
• Work schedule varies and may include occasionally working on
• Holidays, weekends, and evenings. Long hours sometimes required
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
  
  

Requirements

Required Knowledge, Skills, and Abilities:

Knowledgeable In

• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
• Frequent Stay Program
• Reservations procedures including cancellations and "walking" guest
• Phone etiquette and answering procedures
• Be able to answer inquires of local shopping, dining, entertainment, and travel directions
• Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
• Manager on Duty functions when necessary or as scheduled
  
  

Skills

• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
  
  

Abilities

• Multi task, detail oriented, remain service centric
• Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
• Manage time effectively
• Assist with guest issues with professionalism maintaining hospitable attitude.
  
  

Additional Info

Essential Functions:

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. -Assist with folding linen according to proper standards.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Meets and exceeds guest expectations by providing service and teamwork
• Other duties as assigned or as indicated on letter of offer.
  
  

Positions For Possible Future Advancement

The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Once that is achieved, the individual may qualify to be promoted to a Guest Service Manager.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Paragon Hotel Company by 2x

Get notified about new Guest Service Representative jobs in Augusta, GA.

Guest Services Representative Part Time 7AM-3PM, 3PM-11PM

Extended Stay America Augusta - Front Desk Agent

Customer Service Representative, Full or Part Time

Customer Service Representative, Full or Part Time

Customer Service Representative, Full or Part Time

Customer Service Representative, Full or Part Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.