Customer Service Representative

Maximus; Wichita (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

Maximus is seeking a Remote Customer Service Representative to support the Kansas Child Support program. This role involves handling calls, documentation, and ensuring high-quality service in a compassionate and organized manner, suited for those thriving in fast-paced environments.

Benefits

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings plan and Company Matching

Paid Time Off Package

Holistic Wellness Support

Tuition Reimbursement

Professional Development Opportunities

Employee Perks and Discounts

Qualifications

• 0-6 months of relevant professional experience required or equivalent combination of education and experience.
• Proficiency in navigating multiple systems and using technology.
• Must reside in the state of Kansas.

Responsibilities

• Answer incoming calls related to child support cases.
• Track and document all inquiries using applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.

Skills

Communication

Customer Service

Organizational Skills

Adaptability

Time Management

Education

High school diploma or GED

Job description

Customer Service Representative - Remote in Kansas

Customer Service Representative - Remote in Kansas

Maximus is thrilled to offer an exciting opportunity for a Remote Customer Service Representative (CSR) to join our Kansas team. In this role, you’ll provide vital support to the Kansas Child Support program. As a CSR, you’ll handle calls related to child support cases, with a focus on First Call Resolution. You’ll take necessary actions to move cases forward, such as setting tasks for internal teams, issuing paperwork, and managing each call with care and accuracy. If you're organized, compassionate, and thrive in a fast-paced environment, this role is for you!

This is a fully remote, full-time position with a schedule of Monday through Friday, 9:30 AM to 6:00 PM. To qualify, candidates must reside in the state of Kansas.

Why Join Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

- Track and document all inquiries using the applicable systems.

- Complete associated tasks according to the established guidelines.

- Meet Quality Assurance (QA) and other key performance metrics.

- Facilitate the fulfillment of caller requests for materials via mail, email, or download.

- Transfer/refer consumers to appropriate entities according to the established guidelines.

- Escalate calls or issues to the appropriate designated staff for resolution as needed.

- Facilitate translation services for non-English speaking callers according to procedures.

- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

- Strong adaptability and flexibility in a fast-paced environment

- Resilience and a positive, solution-focused attitude

- Effective time management and organizational skills

- Ability to manage multiple tasks and priorities efficiently

- Proficiency in navigating multiple systems and using technology

- Excellent communication and customer service skills

- Must reside in the state of Kansas

Home office requirements:

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$15.00

Maximum Salary

$15.00

• Compensation $15-$15

Government Administration

• About Us

  As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.

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