Guest Service Representative

GATEWAY HOTEL & CONFERENCE CENTER; Ames (IA); On-site; Full time

Job summary

A prominent hotel and conference center in Ames, Iowa is seeking an individual to ensure smooth operations for excellent guest satisfaction. Responsibilities include greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest complaints. This role requires a friendly demeanor and teamwork across departments. The hotel values equal opportunity and is committed to providing excellent service.

Responsibilities

• Ensure efficient and smooth operations for excellent guest satisfaction.
• Greet guests in a friendly and professional manner.
• Perform accurate check-in and check-outs of guests.
• Answer telephone in a timely manner.
• Make reservations over the phone and in person.
• Provide solutions to guest complaints.
• Manage a cash float throughout the shift.

Job description

Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

• Always greet guests in a friendly and professional manner
• Perform accurate check-in and check-outs of guests daily
• Answer telephone in a timely fashion
• Make reservations over the phone and in person
• Provide mutually beneficial solutions to guest complaints
• Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
• Exhibit teamwork throughout all departments of the hotel

Reporting Relationships:

This job reports to

Front Office Manager

Front Office Assistant Manager

Front Desk Supervisor

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.