Guest Services Representative

Sunbelt; Apalachicola (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Sunbelt in Apalachicola, FL is seeking a Front Desk Clerk / Guest Service Representative to warmly greet guests, process check-ins and check-outs, and manage reservations. You will be the primary contact for guests and help ensure a smooth, welcoming stay.

Candidates should have strong communication and customer service skills, basic computer knowledge, and the ability to balance multiple tasks in a fast-paced environment. Availability for evenings, weekends, and holidays is preferred.

Qualifications

• High school diploma or equivalent is preferred.
• Previous front desk or hospitality experience is preferred.
• Strong communication and interpersonal skills are essential.
• Basic computer skills and familiarity with reservation systems.
• Ability to work independently and as part of a team.

Responsibilities

• Greet guests, process check-ins/check-outs, and manage reservations.
• Answer inquiries and provide information about hotel amenities.
• Handle cash, deposits, and incidental charges.
• Coordinate with housekeeping and maintenance on room status.
• Maintain accurate guest records and documentation.

Skills

Customer service

Front desk experience

Communication skills

Multitasking

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation system

Job description

Job Title

Front Desk Clerk / Guest Service Representative

Reports To

Front Desk Supervisor

Position Summary

Guest Service Representative is responsible for providing excellent guest service by greeting guests, processing check-ins and check-outs, handling reservations, answering inquiries, and ensuring a positive guest experience. This position serves as the primary point of contact for guests while maintaining accurate records and supporting daily hotel operations.

Guest Services

• Welcome guests in a friendly and professional manner.
• Efficiently process guest arrivals and departures.
• Respond promptly to guest requests, concerns, and complaints.
• Provide information regarding hotel amenities, services, and local attractions.
• Maintain a positive and professional appearance and demeanor at all times.

Reservations and Registration

• Make, modify, and cancel reservations using the hotel's property management system (PMS).
• Verify guest information and payment methods.
• Assign rooms according to guest needs and hotel availability.
• Ensure compliance with hotel policies and procedures.

Cash Handling and Accounting

• Collect and process payments, deposits, and incidental charges.
• Balance cash drawer and complete shift reports.
• Maintain accurate records of transactions and guest accounts.
• Prepare and reconcile daily reports as assigned.

Communication and Operations

• Answer and direct incoming telephone calls.
• Coordinate with housekeeping and maintenance staff regarding room status and guest needs.
• Relay important information during shift changes.
• Monitor lobby and public areas to ensure cleanliness and safety.

Administrative Duties

• Maintain guest records with confidentiality.
• Complete required reports and documentation accurately.
• Assist with sales efforts by promoting hotel services and loyalty programs.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, hospitality, or front desk experience preferred.
• Basic computer skills, including Microsoft Office and reservation systems.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to bend, reach, and use office equipment.
• Availability to work evenings, weekends, and holidays as needed.

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Problem Solving
• Time Management
• Cash Handling Accuracy