Room Attendant

Wilson Hospitality; Alabama; Hybrid; USD 1,860,000 - 2,072,000; Full time

Job summary

Wilson Hospitality is seeking a Room Attendant at Hampton Inn East in Cottondale, AL. You will clean and refresh guest rooms, restock supplies, and maintain hallways under WHM standards. The role requires a positive attitude, attention to detail, and the ability to interact warmly with guests.

Training and certification progression offers earnings growth from $13.50 to $15.04 per hour. Starting hourly rate is $13.50, with a milestone-based increase to $15.04 after 12 months upon meeting

Qualifications

• Positive, friendly attitude and a genuine desire to help create a clean and welcoming environment for guests.
• Strong attention to detail to make rooms polished and guest-ready.
• Reliable with consistent attendance and dependable transportation.
• Ability to work independently, manage room lists, and stay motivated.
• Physically able to perform housekeeping tasks (standing, bending, lifting up to 25 lbs).
• Follow cleaning procedures, brand standards, and safety guidelines.
• Good communication to work with supervisors and team members.
• Comfortable interacting with guests in a warm, respectful manner.

Responsibilities

• Clean and refresh guest rooms to brand standards, including bathrooms, beds, floors, and amenities.
• Restock linens, towels, and supplies for next guest.
• Ensure each room looks neat, welcoming, and ready for a great guest experience.
• Maintain cleanliness in hallways and housekeeping work areas.
• Communicate room issues or maintenance needs for quick resolution.
• Greet guests kindly and assist with simple requests (e.g., extra towels).
• Manage your room list and keep your cart stocked and orderly.

Skills

Positive attitude

Attention to detail

Dependable

Independent worker

Physical stamina

Good communication

Guest interaction

Training capability

Legal work eligibility (US)

Job description

# Room AttendantHampton Inn East - Cottondale, AL 35453## OverviewPosition TypeFull-Time/Part-TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryEntry Level## Description**Room Attendant – Job Description**Our Room Attendants play one of the most important roles in creating a wonderful experience for our guests. You help make each room feel fresh, clean, comfortable, and welcoming—just like home. If you take pride in your work, enjoy helping people, and love being part of a supportive team, this role is a great fit for you.Room Attendants work closely with housekeeping leaders and other team members to make sure every guest walks into a room that is spotless, inviting, and ready for relaxation. Your attention to detail and positive attitude help set the tone for a great stay.---**What You’ll Do****Create a Clean, Comfortable Guest Experience*** Clean and refresh guest rooms to brand and WHM standards, including bathrooms, beds, floors, and amenities.* Restock linens, towels, and supplies so rooms are fully prepared for the next guest.* Ensure each room looks neat, welcoming, and ready for a great guest experience.**Support a Smooth, Positive Housekeeping Operation*** Maintain cleanliness in hallways and housekeeping work areas.* Communicate any room issues or maintenance needs so they can be resolved quickly.* Follow safety guidelines and cleaning procedures to protect guests and team members.**Provide Friendly Guest Interaction*** Greet guests kindly if you encounter them while working.* Assist with simple requests (like extra towels) in a warm, helpful manner.**Stay Organized & Efficient*** Manage your room list throughout the day and move smoothly from one task to the next.* Keep your cart stocked, tidy, and ready to go.No matter what room you clean, your goal is simple: **Make sure every guest feels welcome, comfortable, and cared for the moment they walk through the door.**The **starting rate for the Room Attendant position is $13.50 per hour**, and the first-year certification progression now provides an earnings pathway to **$15.04 per hour** through successful completion of required assessments and certifications.**New Room Attendant Pay Structure**| | | || --- | --- | --- || **Milestone** | **Requirement** | **Rate** || Hire | Starting Rate | $13.50 || 90 Days | Guest Service Gold – Golden Opportunities | $13.77 || 6 Months | Certified Guestroom Attendant (CGA) | $14.46 || 9 Months | Guest Service Gold – Making Connections | $14.75 || 12 Months | Guest Service Gold – Tourism Online Program | $15.04 |**Additional Certification Eligibility Requirements**Before a team member becomes eligible for certification-based increases:* Successful completion of the **30-Day Meet the Bar Assessment** (Right Person)* Successful completion of the **60-Day GWC Assessment** (Get It, Want It, Capacity to Do It / Right Seat)Certification eligibility will be paused until any deficiencies identified through these assessments are successfully addressed.## Qualifications# **Qualifications – Room Attendant*** **A positive, friendly attitude** and a genuine desire to help create a clean and welcoming environment for guests.* **Strong attention to detail**, with the ability to notice small things that help make rooms feel polished and guest-ready.* **Reliable and dependable**, with consistent attendance and reliable transportation.* **Ability to work independently**, manage your room list, and stay motivated throughout the shift.* **Physically able to perform housekeeping tasks**, including standing for long periods, bending, lifting up to 25 lbs, and pushing housekeeping carts.* **Willingness to follow cleaning procedures**, brand standards, and safety guidelines.* **Good communication skills**, with the ability to work well with supervisors and team members.* **Comfortable interacting with guests** in a warm and respectful manner when needed.* **Previous housekeeping or cleaning experience is helpful**, but not required — we’re happy to train the right person with a great attitude.* **Professional appearance and demeanor**, representing WHM’s values of kindness, cleanliness, and excellent attitude.* **Legally authorized to work in the United States**