Guest Service Rep - Part Time

Larkin Hospitality; South Burlington (VT); On-site; USD 21,000 - 30,000; Full time

Job summary

Larkin Hospitality in Vermont is seeking a Guest Service Representative to deliver exceptional service to guests during their stay. The role requires a professional demeanor and a commitment to a welcoming, efficient experience for all guests.

You will greet guests, handle check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure rooms are clean and ready. The position emphasizes accuracy in payments and a proactive, guest-focused approach.

Qualifications

• Experience in a customer service or guest relations role.
• Experience in hospitality or hotel environment preferred.
• Ability to use computer systems and software related to guest services.

Responsibilities

• Greet and welcome guests upon arrival and assist with information as needed.
• Handle check-in and check-out processes efficiently and accurately.
• Respond to inquiries, resolve issues, and maintain guest satisfaction.
• Coordinate with housekeeping and maintenance to ensure clean, well-maintained rooms.
• Process payments and manage billing inquiries accurately.
• Assist in managing reservations and room assignments to optimize occupancy.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Teamwork

Job description

Job Purpose:- The Guest Service Representative is responsible for delivering exceptional service to guests, ensuring their satisfaction and comfort during their stay. This full-time position requires a professional demeanor and a commitment to providing a welcoming and efficient experience for all guests.Key Responsibilities:- Greet and welcome guests upon arrival, offering assistance and information as needed.- Handle guest check-in and check-out processes efficiently and accurately.- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.- Maintain a thorough knowledge of hotel facilities, services, and local attractions to assist guests effectively.- Coordinate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.- Process payments and manage billing inquiries with accuracy and attention to detail.- Uphold hotel policies and procedures to ensure a safe and secure environment for guests and staff.- Assist in managing reservations and room assignments to optimize occupancy and guest satisfaction.- Participate in ongoing training and development to enhance service skills and knowledge.Preferred Experience:- Experience in a customer service or guest relations role.- Experience working in a hospitality or hotel environment.Required Skills and Abilities:- Excellent verbal and written communication skills.- Strong interpersonal skills with the ability to interact effectively with guests and team members.- Proficiency in using computer systems and software related to guest services.- Ability to multitask and manage time effectively in a fast-paced environment.- Strong problem-solving skills and attention to detail.- Ability to maintain a professional demeanor and appearance at all times.