Guest Service Rep.

First Carolina Management Inc As Agent For; Roanoke Rapids (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

First Carolina Management Inc As Agent For is seeking a friendly Guest Service Representative in Roanoke Rapids, North Carolina. The role requires delivering excellent service, knowing property features and amenities, and assisting guests with inquiries about area restaurants, attractions, and services.

You will greet guests, handle check-in and check-out efficiently, and maintain a neat, professional appearance while listening and responding to guest needs.

Responsibilities

• Answer guest questions about hotel features, services and amenities.
• Provide knowledge about local area restaurants, attractions and businesses.
• Greet guests, listen to needs, and respond professionally.
• Handle check-in and check-out efficiently and courteously.

Job description

The guest service rep must possess complete knowledge of all features and amenities of the property in order to answer any question the guest might ask concerning hotel products, services and amenities. Must be knowledgeable about area restaurants, attractions, major businesses and other information about the surrounding area which may be of particular interest to the guest. Appearance must be neat and professional at all times. The guest service rep should be caring, friendly and prepared to listen and respond to the guests' needs and/or inquiries. They must immediately make eye contact with and acknowledge the guests' presence upon arrival while showing the guest respect throughout the conversation. They must complete the check in/check out process quickly and efficiently.

Positions available both for full time and part time employment.

**This is a brief summary of anticipated job duties. Upon interview a more detailed job description will be available.**