Guest Services Representative

CoolWorks.com - Jobs in Great Places; Jackson (WY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance - partially covered

Discounted Employee Housing

Tips

Commission on activities

Competitive hourly wage

Job summary

CoolWorks.com - Jobs in Great Places is seeking friendly, professional Guest Services Representatives to create a warm, welcoming atmosphere and ensure a comfortable, memorable stay for our guests. You will greet guests, assist with check-ins/check-outs, and share information about the resort’s amenities and local activities.

The ideal candidate communicates clearly, handles guest requests with care, and maintains a calm, helpful presence in a busy environment.

Qualifications

• Friendly, personable, and genuinely enjoys interacting with guests.
• Strong customer service and hospitality focus.
• Excellent verbal communication and listening skills.
• Conflict resolution and proactive problem solving.
• Able to multitask in a fast-paced environment.
• Flexible scheduling including weekends, evenings, and holidays.
• Professional demeanor and presentation.
• Fluency in English; additional languages a plus.

Responsibilities

• Deliver exceptional, personalized guest service experiences throughout each guest’s stay.
• Warmly greet guests upon arrival and ensure a seamless welcome process.
• Monitor daily arrivals and ensure all rooms are prepared and inspected before check-in.
• Coordinate luggage assistance, storage, and delivery as needed.
• Oversee check-in/check-out procedures and manage reservations and payments.

Skills

Guest service

Communication

Problem solving

Multitasking

Hospitality

Flexibility

Tools

PMS software

Job description

We are seeking friendly, professional Guest Services Representatives to create a warm, welcoming atmosphere and ensure a comfortable, memorable stay for our guests.

What does a Guest Services Representative do?
Guest Services Representatives are the first point of contact for our guests. Responsibilities include warmly greeting guests upon arrival, coordinating seamless check-ins and check-outs, informing guests about the resort’s amenities, and assisting with activity and dining reservations both on-site and in the surrounding area.

You’ll play a key role in delivering exceptional customer service and elevating the guest experience from start to finish. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine passion for hospitality.

Ultimately, your goal is to ensure guest satisfaction by anticipating needs, handling requests efficiently, and representing the resort with professionalism and care.

Key Responsibilities

• Deliver exceptional, personalized guest service experiences throughout each guest’s stay

• Warmly greet guests upon arrival and ensure a seamless welcome process

• Monitor daily arrivals and ensure all assigned rooms are prepared and inspected prior to check-in

• Coordinate luggage assistance, storage, and delivery as needed

• Oversee check-in and check-out procedures, including managing reservations and processing financial transactions

• Respond promptly and professionally to guest inquiries and requests

• Listen attentively and take initiative to resolve guest concerns or complaints

• Act as the liaison between guests and various departments, ensuring clear communication and prompt follow-up

• Provide information about the resort’s amenities, including breakfast, spa, and dining options

• Promote all hotel services, features, and special programs to enhance the guest experience

• Collaborate with Housekeeping, Food & Beverage, and other departments to deliver a smooth and comfortable guest stay

• Recommend local attractions, dining, shopping, and sightseeing opportunities

• Assist with booking activities, tours, and restaurant reservations on behalf of guests

• Foster positive relationships with returning and long-term guests to encourage loyalty

Skills

• Friendly, personable, and genuinely enjoys interacting with guests

• Strong customer service skills with a focus on hospitality and guest satisfaction

• Excellent verbal communication and active listening abilities

• Skilled in conflict resolution and quick, thoughtful problem-solving

• Comfortable multitasking in a fast-paced environment

• Flexible availability, including weekends, evenings, and holidays

• High level of professionalism, responsibility, and personal presentation

• Fluency in English; additional language proficiency is a plus

Familiarity with Hotel Management Software (PMS systems) is an advantage, though not required. Comprehensive, hands-on training is provided

Position Details

• Full-time and part-time roles available

• Flexible scheduling- must be available for weekends and holidays

Job Type: Full-time
Pay: Starting at $20.00 per hour
Expected Hours: ~40 per week

Compensation Package

• Competitive hourly wage

• Tips

• Commission on activities

• Medical insurance - partially covered (available for employees working 32+ hours per week)

• Discounted Employee Housing

Schedule Options

• 8-hour shifts

• Morning, mid, or night shifts(7AM-3PM// 3PM-11PM)

• Holiday and weekend availability required

Availability Requirements

• This position requires availability through at least mid to late October

• Applicants with availability limited to "Summer Break" will not be considered

• Preference is given to candidates seeking year-round employment; however, we gladly consider seasonal applicants whose availability aligns with our staffing needs

Relocation Requirement

• Must be able to relocate to Jackson, WY 83001by or before start date

Work Location: On-site / In person