Guest Service Rep

Coho Oceanfront Lodge; Lincoln City (OR); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Coho Oceanfront Lodge is seeking a friendly Guest Service Representative to help create a welcoming stay for guests from arrival to departure. The role supports front desk operations, reservations, payments, and guest inquiries in a fast-paced lodge environment.

Part-time and full-time positions are available, with shifts mornings, evenings, weekends, and holidays. Medical, dental, and vision insurance options accompany the role at the lodge.

Qualifications

• Previous front desk, hotel, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organized, and work effectively in a fast-paced environment.
• Familiarity with property management systems is helpful.
• Basic computer skills.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Check guests in and out accurately and efficiently using the property management system.
• Respond promptly and courteously to guest questions, requests, and concerns.
• Provide information about the lodge, local attractions, and available services.
• Manage reservations, cancellations, room assignments, and related updates.
• Process guest payments and maintain accurate transaction records.
• Keep the front desk area clean, organized, and guest-ready.
• Coordinate with housekeeping and maintenance teams to help resolve guest needs and support a positive guest experience.
• Follow lodge policies, procedures, and service standards.

Skills

Communication skills

Interpersonal skills

Multitasking

Attention to detail

Problem solving

Basic computer skills

Tools

Property management system (PMS)

Job description

Coho Oceanfront Lodge is seeking a friendly, professional Guest Service Representative to join our team. As a key point of contact for guests, you will help create a welcoming, smooth, and enjoyable stay from arrival through departure.

Part-time and full-time positions are available.

Responsibilities

• Welcome guests warmly and professionally upon arrival
• Check guests in and out accurately and efficiently using the property management system
• Respond promptly and courteously to guest questions, requests, and concerns
• Provide information about the lodge, local attractions, and available services
• Manage reservations, cancellations, room assignments, and related updates
• Process guest payments and maintain accurate transaction records
• Keep the front desk area clean, organized, and guest-ready
• Coordinate with housekeeping and maintenance teams to help resolve guest needs and support a positive guest experience
• Follow lodge policies, procedures, and service standards

Qualifications

• Previous front desk, hotel, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask, stay organized, and work effectively in a fast-paced environment
• Familiarity with property management systems is helpful
• Basic computer skills
• Strong attention to detail and problem-solving skills
• A positive, professional, and service-focused approach
• Schedule:shifts may include, mornings, evenings, weekends, and holidays.
• Medical, dental, and vision insurance options