Guest Service Pro — VIP Welcome & Daily Pay Benefits

Joella Pure Cosmetics; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine access

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a part-time Guest Service Representative in Virginia Beach to warmly welcome guests, assist with check-in and check-out, and support front desk operations in a fast-paced hotel environment.

You will need strong communication, accuracy, and a customer-focused mindset to ensure a positive arrival experience and seamless service for all guests and VIPs.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned

Skills

Basic computer skills

Communication skills

Guest service mindset

Education

High School diploma

Front Desk experience (1 year)

Job description

Schulte Hospitality Group is seeking a part-time Guest Service Representative in Virginia Beach to warmly welcome guests, assist with check-in and check-out, and support front desk operations in a fast-paced hotel environment.

You will need strong communication, accuracy, and a customer-focused mindset to ensure a positive arrival experience and seamless service for all guests and VIPs.