Guest Service Pro - Front Desk & VIP Welcome

Schulte Hospitality Group; Cincinnati (OH); Vor Ort; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Telemedicine

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Zusammenfassung

Schulte Hospitality Group seeks a dynamic Guest Service Representative for the Graduate by Hilton Cincinnati team. You will greet guests, manage arrival lists, and assist with check-ins while upholding service standards.

The ideal candidate has at least 1 year in front desk operations and a high school diploma. The role offers competitive pay, generous benefits, and opportunities for career growth within SHG.

Qualifikationen

• Basic computer skills required for front desk functions.
• Excellent verbal and written communication to assist guests.
• Strong guest service orientation with the ability to exceed expectations.
• Excellent time management to balance multiple tasks at front desk.

Aufgaben

• Greet guests with warmth and personal recognition.
• Review arrival lists and assemble welcome amenities.
• Escort VIPs to rooms and handle check-in procedures.
• Answer phones promptly and direct inquiries as needed.
• Maintain cash handling procedures and report discrepancies.
• Keep front desk clean, organized and welcoming.
• Assist with lobby activations as needed.
• Protect guest PII and follow data handling procedures.
• Collect IDs and payment methods during check-in/out.
• Respond promptly to guest needs and inquiries.
• Perform additional duties to support business objectives.

Kenntnisse

Basic computer skills

Verbal and written communication

Guest service mindset

Time management

Ausbildung

High school diploma

Jobbeschreibung

Schulte Hospitality Group seeks a dynamic Guest Service Representative for the Graduate by Hilton Cincinnati team. You will greet guests, manage arrival lists, and assist with check-ins while upholding service standards.

The ideal candidate has at least 1 year in front desk operations and a high school diploma. The role offers competitive pay, generous benefits, and opportunities for career growth within SHG.