Guest Service Pro — Front Desk & VIP Concierge

Oconee Chamber; Town of Middleton (WI); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k with company match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group, based in Middleton, WI, is seeking a personable Guest Service Representative for the Residence Inn Madison W Middleton. You will greet guests, assist with check-in/out, and coordinate with team to ensure a seamless guest experience.

The ideal candidate has at least 1 year in front desk operations, solid communication skills, and a commitment to hospitality. This full-time role offers competitive benefits and opportunities for career growth within SHG.

Qualifications

• Minimum of 1 year in front desk operations.
• Knowledge of hotel front desk operations.
• High school education or equivalent.

Responsibilities

• Greet guests and handle check-in/check-out with a smile.
• Manage phone inquiries and routing.
• Maintain front desk area clean and organized.
• Handle guest data securely and follow cash handling procedures.
• Assist with lobby activation and guest requests.

Skills

Customer service

Communication skills

Cash handling

Education

Front desk operations experience

High school diploma

Hotel front desk knowledge

Job description

Schulte Hospitality Group, based in Middleton, WI, is seeking a personable Guest Service Representative for the Residence Inn Madison W Middleton. You will greet guests, assist with check-in/out, and coordinate with team to ensure a seamless guest experience.

The ideal candidate has at least 1 year in front desk operations, solid communication skills, and a commitment to hospitality. This full-time role offers competitive benefits and opportunities for career growth within SHG.