Guest Service Manager - Front Desk Leader & Growth

Vista Host Hotels Management & Development; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

PTO

Health insurance

Vision Insurance

Dental Insurance

Life Insurance

401k

Employee discounts

EAP

Growth opportunities

Job summary

Vista Host Hotels Management & Development is seeking a Guest Service Manager for TownePlace Suites Round Rock. You will coordinate front desk activities, manage reservations, and ensure guest satisfaction through proactive communication and staff support.

Questo role emphasizes leadership, problem solving, and cross‑department collaboration to maintain high service standards and a welcoming guest experience on site.

Qualifications

• Experience in front desk or hospitality roles preferred.
• Strong written and verbal communication skills.
• Ability to lead, train and support staff across shifts.

Responsibilities

• Coordinate front desk activities and ensure smooth check-ins/outs.
• Manage reservations and guest requests with a focus on satisfaction.
• Communicate across departments to resolve issues quickly.
• Train, supervise and support front desk staff throughout shifts.
• Monitor guest feedback and drive service improvements.
• Handle escalations and emergencies with calm, professional response.
• Maintain tidy, stocked reception area and assign tasks as needed.
• Review schedules and adjust staffing for peak times.
• Partner with management on guest recovery and problem solving.
• Support front‑of‑house operations to maintain guest flow.

Skills

Customer service

Leadership

Team supervision

Communication

Problem solving

Job description

Vista Host Hotels Management & Development is seeking a Guest Service Manager for TownePlace Suites Round Rock. You will coordinate front desk activities, manage reservations, and ensure guest satisfaction through proactive communication and staff support.

Questo role emphasizes leadership, problem solving, and cross‑department collaboration to maintain high service standards and a welcoming guest experience on site.