Guest Service Manager — Front Desk Leader

Raymond Management Company; Liberty Township (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Team Culture

Training & Growth

Employee Recognition

11 paid holidays

Health/Dental/Vision

Life/AD&D Insurance

401(k)

Hotel room discounts

Volunteer PTO

EAP

Job summary

Raymond Management Company is seeking a Guest Service Manager for the AC Hotel – Cincinnati at Liberty Center in Liberty Township, OH. The role oversees front desk operations and guest services, with a starting salary range of $50,000–$55,000 per year depending on experience.

This full-time, on-site position offers leadership opportunities, team training, and comprehensive benefits. The company emphasizes a team culture, growth, and recognition, with commitment to exceptional guest experiences

Qualifications

• Must have previous experience as a Guest Service Manager or in a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and guest service focus.

Responsibilities

• Manage daily front desk operations including guest check-in/check-out and reservations.
• Lead and train the guest service team to deliver exceptional service.
• Handle guest inquiries, requests and complaints promptly.
• Monitor guest satisfaction and implement improvements.
• Collaborate with other departments for smooth operations.
• Prepare reports on guest feedback and service performance.
• Ensure compliance with hotel policies and safety procedures.

Skills

Guest service management

Leadership

Communication

Front desk software

Tools

Hotel management software

Job description

Raymond Management Company is seeking a Guest Service Manager for the AC Hotel – Cincinnati at Liberty Center in Liberty Township, OH. The role oversees front desk operations and guest services, with a starting salary range of $50,000–$55,000 per year depending on experience.

This full-time, on-site position offers leadership opportunities, team training, and comprehensive benefits. The company emphasizes a team culture, growth, and recognition, with commitment to exceptional guest experiences