Guest Service Manager

Prismhr Hire; Pigeon Forge (TN); On-site; USD 42,000 - 63,000; Full time

Job summary

Prismhr Hire in Pigeon Forge, Tennessee is seeking a Guest Services Manager to maintain high guest satisfaction and oversee front office staff including concierges, receptionists, and valets. You will coordinate with housekeeping and sales managers to ensure every guest has an exceptional stay.

The role also manages brand programs such as loyalty and promotions, evaluates staff performance, resolves complaints, and drives service excellence across the hotel team.

Qualifications

• Extensive knowledge of hotel policies and procedures.
• Attention to detail.
• Customer service and leadership skills.
• Computer proficiency.

Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Skills

Customer service

Leadership

Job description

Guest Services Manager Job Summary

We are currently seeking a Guest Services Manager to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and Valet parking. You will also coordinate with our housekeeping, and sales managers to ensure that every guest has an exceptional experience throughout their stay. This person will oversee a number of brand programs including loyalty and promotions.

Guest Services Manager Duties and Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Guest Services Manager Requirements and Qualifications

• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency