Guest Service Leader PT

Lowes Foods, LLC; Raleigh (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to oversee checkout operations and ensure fast, friendly service across the store. You will model and enforce Guest Service Standards, monitor guest flow, and coordinate with management to sustain service levels.

You will train and coach front end hosts, provide on-the-job feedback, handle guest requests, and maintain a clean, organized front end area. Strong communication and teamwork are essential in this busy retail environment.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain Front End Guest Service Standards as outlined in policy.
• Manage guest traffic flow at the register and interact with guests.
• Coordinate scheduling with store management to meet service goals.
• Train cashiers to call additional hosts as needed.
• Handle guest requests and refunds promptly and professionally.
• Keep front end clean, neat, and organized; ensure parking lot is clear of debris.
• Model professionalism in speech, attire, and integrity.
• Block unused check lanes when not in use.
• Enforce front end policies related to Asset Protection and Shrink Control.

Skills

Friendly personality

Teamwork

Physical fitness

Reading/comprehension

Front end operations knowledge

Supervising

Multi-tasking

Communication skills

Stamina

Math skills

Computer skills

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

1. Maintenance of Guest Service Standards
   1. a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
   2. b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
   3. c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   4. d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
   5. e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
   6. f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   7. g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
   8. h. Ensures all unused check lanes are blocked off when not is use.
   9. i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
   1. a. Provides training and direction to hosts not meeting the front end standards.
   2. b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   3. c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

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