Guest Service Leader PT

Lowes Foods, LLC; Holly Springs (NC); On-site; USD 17,000 - 28,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to oversee checkout operations and ensure guests receive the fastest, friendliest service in line with Guest Service Standards.

You will manage guest traffic, coordinate front end staffing with the Store Manager, train cashiers, handle guest requests and refunds, and maintain a clean, organized front end area.

Qualifications

• Friendly, outgoing personality
• Ability to work well with others
• Ability to supervise people including training and development
• Effective communication and guest service skills
• Demonstrate successful use of math skills
• Ability to stand for extended periods of time

Responsibilities

• Supervise and ensure guests receive fast, pleasant checkout experiences through adherence to Guest Service Standards and Policies.
• Manage guest traffic flow at the front end and assist in maintaining productivity and service levels.
• Coordinate with Store Manager and Guest Service Manager to schedule coverage per labor guides.
• Train cashiers to call for additional hosts as needed and follow daily call-up lists.
• Handle guest requests, refunds, overrides, and check approvals promptly and professionally.
• Maintain a clean, neat, clutter-free front end and parking area; enforce front end policies.
• Model professional speech, dress, hygiene, and integrity for front end hosts.
• Monitor and enforce asset protection and shrink control policies.
• Provide on-the-job feedback and corrective coaching to hosts.
• Process guest orders and perform cashier or guest service clerk duties as required.
• Perform other duties as assigned by management.

Skills

Friendly, outgoing personality

Team collaboration

Supervisory skills

Effective communication

Mathematical ability

Stamina/standing

Computer literacy

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintenance of Guest Service Standards
  • Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
  • Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
  • Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
  • Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
  • Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
  • Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
  • Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
  • Ensures all unused check lanes are blocked off when not is use.
  • Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Training and Development of Front End Hosts
  • Provides training and direction to hosts not meeting the front end standards.
  • Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
  • Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
12. #LI-AF1