Guest Service Leader PT

Lowes Foods; Wilmington (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Lowes Foods is seeking a Front End Supervisor in Wilmington to oversee checkout standards and guest experience. You will supervise hosts, train cashiers, and ensure fast, friendly service in a busy grocery setting.

Responsibilities include scheduling with the store manager, monitoring front end performance, and resolving guest requests promptly while maintaining a clean, safe environment.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintain Guest Service Standards.
• Ensure No Noticeable Wait Policy front end standards are met at all times.
• Manage guest traffic flow at the front end and monitor productivity.
• Coordinate schedules with Store Manager to meet service levels within labor guides.
• Train cashiers to call additional hosts when needed.
• Handle guest requests, refunds, overrides, and approvals promptly.
• Keep front end area clean, neat, and organized; parking lot debris-free.
• Model professional behavior in speech, manner, dress and integrity.
• Block unused lanes when not in use and enforce front end policies.
• Provide training and feedback to hosts not meeting standards.
• Communicate issues to the guest service manager and address problem areas.
• Provide on-the-job feedback to maintain service levels.
• Process guest orders, including cashier or guest service clerk duties.
• Perform other duties as assigned by management.

Skills

Friendly demeanor

Team leadership

Cash handling

Reading directions

Computer literacy

Effective communication

Guest service

Standing tolerance

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
• Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
• Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not is use.
• Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
• Training and Development of Front End Hosts
• Provides training and direction to hosts not meeting the front end standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
• Process guest orders (including performing as a cashier or guest service clerk).
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

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