Guest Service Leader PT

Lowes Foods, LLC; Harrisburg (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure fast and friendly guest checkout experiences. You will supervise hosts, train team members, and maintain high standards across the front end.

Responsibilities include managing guest flow, coordinating schedules with the Store Manager, and handling guest requests with professionalism while keeping the front end clean and compliant with policies. Strong communication and multitasking are essential for success.

Qualifications

• Friendly, outgoing personality and willingness to interact with guests.
• Ability to supervise people including training and development.
• Proven ability to manage tasks with attention to accuracy and efficiency.
• Strong communication and guest service skills.
• Good math skills and comfort with basic computer systems.

Responsibilities

• Maintain Guest Service Standards and policies at the front end.
• Manage guest traffic flow and monitor productivity at the register area.
• Coordinate scheduling with Store Manager to ensure service level targets are met.
• Train cashiers to call for additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly and professionally.
• Keep the front end clean, neat, and safe, and ensure parking area is orderly.
• Serve as a positive role model in speech, dress, and integrity.
• Block unused check lanes when not in use and enforce front end policies.
• Monitor and enforce asset protection and shrink control policies.

Skills

Friendly

Teamwork

Lifting ability

Reading comprehension

Front end operations

Supervision

Multitasking

Communication

Stamina

Math skills

Computer skills

Job description

Overview

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

1. Maintenance of Guest Service Standards
   • Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
   • Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
   • Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
   • Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
   • Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
   • Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
   • Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
   • Ensures all unused check lanes are blocked off when not is use.
   • Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
   • Provides training and direction to hosts not meeting the front end standards.
   • Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
   • Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.