Guest Service in Training

ADP, Inc.; Edina (MN); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan with Match

PTO

Employee Discount

Ongoing Education

Job summary

Juut Salonspa is seeking a Part Time Guest Service in Training in Edina, MN. You will start in-training and progress through Studio, Senior, and Master levels as you master front-desk duties and guest services.

Responsibilities include greeting guests, check-in, booking appointments, handling inquiries, processing sales, and providing exceptional Daymaker experiences. 1-2 years of retail or customer service is preferred, with training provided.

Qualifications

• 1-2 years of retail or customer service experience preferred.

Responsibilities

• Greet guests upon arrival and provide a welcoming check-in experience.
• Check-in guests and offer add-on appointments following the scheduled visit.
• Escort guests to waiting area and assist with coats and beverages.
• Perform confirmation calls and suggest add-on services during calls.
• Process sales, pre-book next appointments, and handle customer data accurately.
• Answer calls, book appointments with the right artist or therapist, and upsell services.
• Make follow-up calls to new guests within 24 hours of their visit.
• Stock and maintain retail shelves and keep the area clean.
• Maintain product knowledge and assist guests with product questions.
• Ensure the beverage station is stocked and the salon area is tidy.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service in Training

Part Time Edina, MN, US

2 days ago Requisition ID: 1087

Salary Range: $16.50 To $19.00 Annually

At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. You are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment.The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT’s performance and service standards.

As a guest service specialist, you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.

Applicants should have 1-2 years of retail or customer service experience.

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.


• Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest’s scheduled appointment.


• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests.


• Perform confirmation calls to guests and offer add-on service during call.


• Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye.


• Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment.


• Make follow up calls to new guests within 24 hours of their visit to Juut.


• Stock retail shelves as necessary when product is low, or retail product order is delivered.


• Clean retail shelves on regular basis.


• Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest.


• Monitor and refill beverage station items, keep area clean and stocked.


• Organize magazines throughout salon to be in order and easily accessible to guests.


• Clean bathrooms and restock supplies and containers.


• Salon cleaning as determined by management.


• Knowledge of artists at salon location to include services provided, specialties, level etc.


• Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities.


• Handle cash to include bank deposits.


• Ability to work during opening and closing hours.


• Attend all training, education, and meetings/huddles as required.


• Assist with possible other duties as assigned.


• Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Juut Salonspa offers a variety of benefits for you & your family!

• Health Insurance: Comprehensive coverage options to keep you and your family healthy.


• Dental Insurance: Access to routine care and specialized dental treatments.


• Vision Insurance: Coverage for eye exams, glasses, and contact lenses.


• Retirement Plan with Match: Secure your future with our employer-matched retirement plan.


• PTO: Take the time you need to rest and recover without worrying about lost pay.


• Employee Discount: Enjoy exclusive discounts on our products and services!


• Ongoing Education: We support your professional growth with opportunities for continued learning and development.

Education/Training/Experience

• Education: High School Diploma or equivalent.


• Some exposure to salon, cosmetics, hospitality, or retail business preferred.


• Customer Service experience preferred but not required.


• Training provided.


• Career growth opportunities available

Physical Requirements -While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat.


• Talk and hear.


• Grab, pull or bend items.


• Lift and/or carry up to 10 lbs.


• View items at a close or distant range


• Stand for extended periods of time.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.