Food & Beverage Server/Cashier

Golden Acorn Casino & Travel Center; Campo (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Golden Acorn Casino & Travel Center in Campo, CA, seeks an enthusiastic dining room server to greet guests, seat them, and provide courteous service from arrival to departure.

You will handle payments, take reservations when needed, and guide guests on wait times and beverage options while maintaining cleanliness and safety standards in a busy casino dining environment.

Qualifications

• High School diploma or GED required.
• Must obtain food handler's certification within 30 days of hire.
• Must complete responsible alcohol service training within 30 days of hire.
• Strong organizational and interpersonal skills desirable.

Responsibilities

• Greet customers and escort to dining table.
• Receive payment for food and beverage in a prompt, courteous manner.
• Answer phones and make reservations when required.
• Advise customers of wait times and beverage options.
• Seat customers and distribute menus; explain items.
• Handle customer complaints promptly and courteously.
• Maintain health, safety, and sanitation standards.
• Serve food and beverages in accordance with venue standards.
• Assist with opening/closing duties and maintain dining area.
• Work as part of the restaurant team with hosts, servers, bussers, and kitchen staff.
• Maintain regular attendance.

Skills

Organizational skills

Interpersonal skills

Education

High School diploma or GED

Food handler certification

Responsible alcohol service training

Job description

SUMMARY

Responsible for providing the Customers with a delightful dining experience from the initial reception until the final good-bye. Responsible for handling Customer check monies transactions in a prompt courteous manner and in accordance with the Company's high standards of Customer Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Responsible for initial cordial reception to the Customers upon arrival and the prompt courteous escort to a dining table.

• Responsible for receiving payment from food and beverage Customers in a prompt and courteous manner.
• Responsible for answering telephones and making reservations, if required.

• Advises Customers of waiting time and recommend beverage outlets to Customers.

• Responsible for seating Customers according to established rotation procedure, distribute menus and explain the food items.

• Handles any Customer complaints and resolves them quickly and courteously.

• Assists in maintaining standards of health, safety, and sanitation. Must present a professional appearance and adhere to established policy and procedures regard appearance.

• Responsible for prompt, efficient and courteous service of food and beverages to restaurant customers in accordance with venue standards.

• Performs necessary tasks to service customers, i.e. taking and filling all food and drink orders and assisting in maintaining customers dining area in a clean and neat manner.

• Monitors customer needs on a continual basis ensuring all requests will be promptly fulfills.

• Performs as a team member with; venue Hosts, Supervisors, Food Servers, Bus People and Kitchen Staff in producing a smoothly and efficiently run operation.

• Responsible for maintaining a consistent and regular attendance record.

• Assists other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.

• Serves alcohol beverages in accordance with established policy and procedures and existing state regulations.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Previous food server experience preferred.

SPECIAL QUALIFICATIONS

Strong organizational and interpersonal skills required. Must be able to pass and receive a food handler's certification card within 30 days of hire. Complete and pass testing for responsible alcohol service training within 30 days of hire.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. The Employee is frequently required to lift up to 25 lb. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud.