Guest Service Expert

Chemistry Hair Salon; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Chemistry Hair Salon is seeking an organized scheduler to manage appointments for stylists and clients, delivering high-quality customer service in a luxurious setting. The role supports achievement of monthly goals and requires attention to merchandising and service standards.

The position involves floor-time awareness, maintaining cleanliness, and ensuring tickets capture rebook dates and product recommendations to maximize client satisfaction and repeat business.

Qualifications

• Must be able to schedule stylists and clients accurately and efficiently.
• Provide exceptional customer service for a high-end salon.
• Help achieve monthly company goals.

Responsibilities

• Schedule stylists and clients in person and over the phone.
• Provide exceptional customer service for a high-end salon.
• Help achieve monthly goals for the company.
• Maintain floor-time awareness and review merchandising and service standards.
• Monitor cleanliness and overall presentation.
• Ensure work tickets include rebook date and product recommendations.

Skills

Scheduling appointments

Customer service

Communication

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule

Responsibilities include: scheduling stylists clients accurately and efficiently in person and over the phone, providing exceptional customer service for a high end salon and helping to achieve monthly goals for the company.

Floor time awareness; review merchandising, observe service standards, cleanliness, etc.

Ensure work tickets are filled out w/rebook date & product recommendations