Guest Service Coordinator

Brobston Group; Chicago (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Brobston Group in Chicago, IL is seeking a seasonal associate to support store operations and deliver an exemplary customer experience across shipping, receiving, stockroom, and cash office.

This short-term role lasts up to three months and requires basic office software skills, strong time management, and the ability to stand, lift up to 20 pounds, and move stock as needed.

Qualifications

• At least 2 years of retail operations experience in a support, customer service, or sales role.
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint; ability to learn new systems.
• Strong time management, prioritization, communication, and interpersonal skills.
• Collaborative, professional demeanor, and interest in brand and career growth.
• Ability to stand/walk, lift ~20 pounds, and move stock.

Responsibilities

• Maintain office, facilities, and associate grooming supplies, and coordinate invoice approvals with Accounts Payable.
• Support shrink reduction, inventory preparation, merchandise processing, and cash office procedures.
• Coordinate accessory repairs, engraving, and embossing through external vendors.
• Review store processes and procedures, offering suggestions to improve efficiency and effectiveness.
• Process shipping, transfer, inventory, sales, and vendor documents according to company standards.

Skills

Retail operations

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Summary

Support store operations and help deliver an exemplary customer experience across shipping and receiving, stockroom, cash office, and administrative functions. This seasonal position lasts up to three months.

Responsibilities

• Maintain office, facilities, and associate grooming supplies, and coordinate invoice approvals with Accounts Payable.
• Support shrink reduction, inventory preparation, merchandise processing, and cash office procedures.
• Coordinate accessory repairs, engraving, and embossing through external vendors.
• Review store processes and procedures, offering suggestions to improve efficiency and effectiveness.
• Process shipping, transfer, inventory, sales, and vendor documents according to company standards.

Requirements

• At least 2 years of retail operations experience in a support, customer service, or sales role.
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint, with the ability to learn new systems.
• Strong time management, prioritization, communication, and interpersonal skills.
• Collaborative approach, professional demeanor, and interest in the brand and career growth.
• Ability to stand and walk during shifts, lift approximately 20 pounds, and move stock when needed.