Guest Service Consultant - Front Desk

Massage Heights - Creekside/Spring Branch; New Braunfels (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Professional and Safe Environment

Flexible Schedules

Steady Book of Business

Beautiful Treatment Rooms

Paid Training

Employee Discounts

Competitive pay with tips, commission, and bonus opportunities!

Job summary

Join a leading massage and skincare retreat as a Massage Therapist. This role offers the opportunity to elevate the well-being of clients through exceptional service in a professional environment. Enjoy flexible shifts, a steady stream of clients, and competitive pay with performance bonuses.

Qualifications

• Must possess exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software.

Responsibilities

• Educate guests about services and products.
• Achieve monthly sales targets.
• Provide exceptional service by actively listening to guests.

Skills

Service orientation

Communication

Problem solving

Sales

Job description

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!

Schedule / Expected Work Hours:

• 6–8-hour shifts
• Required 1 weekend day shift
• Days and night shifts available

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets for individuals and Retreats.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic benefits of regular massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Company Overview
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

Take the Next Step - Elevate Your Career

Join our team and become part of our family of Professional Massage Therapists.