Guest Service Consultant - Front Desk

Massage Heights - Fort Meyers; Fort Myers (FL); On-site; USD 25,000 - 45,000; Full time

Benefits offered by this job

Professional and Safe Environment

Flexible Schedules

Steady Book of Business

Beautiful Treatment Rooms

Paid Training

Employee Discounts

Competitive pay with tips, commission, and bonus opportunities

Job summary

A massage and skincare retreat in Fort Myers is seeking a Professional Massage Therapist to deliver exceptional service and promote the benefits of therapeutic massage. Candidates should possess strong communication skills and a passion for guest interaction. Join a supportive team environment with competitive pay and flexible scheduling in a serene setting.

Qualifications

• Ability to educate guests about services and products.
• Achieve sales targets for individuals and Retreats.
• Provide exceptional service by listening and responding to guests' needs.

Responsibilities

• Promote benefits of regular massage therapy and skin therapy.
• Develop and maintain positive relationships with guests and team members.
• Ensure excellent phone etiquette with an upbeat tone.

Skills

Exceptional guest service and communication abilities

Previous experience in sales, retail, or guest services

Proficient with basic computer software

Fast learner with a positive demeanor

Strong critical thinking skills

Thrives in collaborative team settings

Job description

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!

Schedule / Expected Work Hours:

• 6–8-hour shifts
• Required 1 weekend shift
• Days and night shifts available

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets for individuals and Retreats.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic benefits of regular massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

Take the Next Step - Elevate Your Career

Join our team and become part of our family of Professional Massage Therapists.