Guest Service Consultant - Front Desk

Massage Heights - Creekside/Spring Branch; Spring Branch (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Company parties

Dental insurance

Employee discounts

Health insurance

Paid training

Competitive pay with tips

Job summary

A local wellness center in Spring Branch is looking for a customer-focused individual to provide exceptional service as a Massage Therapist. Responsibilities include educating guests on services, achieving sales targets, and building relationships with clients. Candidates should possess strong communication skills and previous experience in guest services. The role offers a supportive environment and flexible work schedules.

Qualifications

• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Positive and energetic demeanor is essential.

Responsibilities

• Educate guests about services and products.
• Achieve monthly sales targets.
• Provide exceptional service by understanding guest needs.

Skills

Exceptional guest service

Communication abilities

Sales experience

Critical thinking skills

Team collaboration

Job description

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time. Welcoming newly licensed and seasoned therapists!

Benefits:

• 401(k)
• Company parties
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Vision insurance

Benefits/Perks

• Professional and Safe Environment
• Flexible Schedules
• Steady Book of Business
• Beautiful Treatment Rooms
• Massage Heights Family Fund
• Paid Training
• Digital Work Environment
• Employee Discounts
• Competitive pay with tips, commission, and bonus opportunities!

Schedule / Expected Work Hours:

• 6–8-hour shifts
• Required 1 weekend shift
• Days and night shifts available

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets for individuals and Retreats.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic benefits of regular massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

Join our team and become part of our family of Professional Massage Therapists.