Guest Experience Concierge | Front Desk Pro

Radiate Hospitality; Santa Cruz (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Best Western All Suites Inn Santa Cruz is seeking a Guest Service Concierge/Front Desk Agent to welcome guests and ensure a seamless experience from arrival to departure. You will handle check-ins and reservations, assist with transportation and directions, and promote hotel amenities while delivering personalized service.

Join a supportive team near the Santa Cruz beaches and world-famous attractions. We value hospitality, proactive problem-solving, and the ability to adapt to a fast-paced

Qualifications

• Previous front desk, guest services, reservations, or hospitality experience preferred.
• Experience delivering exceptional customer service in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining a positive and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Welcome guests with genuine hospitality and provide an exceptional first impression.
• Efficiently manage guest check-ins and check-outs with accuracy and professionalism.
• Process room reservations, guest requests, payment transactions, and account postings.
• Assist guests with transportation arrangements, directions, and general hotel information.
• Coordinate luggage assistance, local reservations, transportation requests, and special accommodations.
• Resolve guest concerns promptly and professionally, finding creative solutions to ensure satisfaction.

Skills

Hospitality

Customer service

Communication

Multitasking

Problem-solving

Interpersonal skills

Tools

Opera PMS

Night Vision Systems

Job description

Best Western All Suites Inn Santa Cruz is seeking a Guest Service Concierge/Front Desk Agent to welcome guests and ensure a seamless experience from arrival to departure. You will handle check-ins and reservations, assist with transportation and directions, and promote hotel amenities while delivering personalized service.

Join a supportive team near the Santa Cruz beaches and world-famous attractions. We value hospitality, proactive problem-solving, and the ability to adapt to a fast-paced