Guest Service Attendant - Chattanooga, TN

Sparetime Entertainment; Chattanooga (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant entertainment center where you will be the face of fun! As a team member, you'll engage with guests, ensuring they have a fantastic experience from the moment they arrive. Your role will involve greeting guests, managing lane assignments, and confidently operating the POS system to handle transactions. With a focus on customer service and a lively atmosphere, you'll thrive in a fast-paced environment. If you enjoy working with people and have a knack for multitasking, this position offers an exciting opportunity to be part of a dynamic team in a bustling entertainment venue. Don't miss the chance to bring joy to guests while enjoying a lively work environment!

Qualifications

• High school diploma or equivalent preferred.
• 6+ months in entertainment, hospitality, or retail.

Responsibilities

• Greet guests, assign lanes, and provide instructions.
• Operate POS system and manage transactions accurately.
• Maintain cleanliness and assist with lane turnover.

Skills

Customer Service

POS System Operation

Cash Handling

Communication

Inventory Management

Education

High School Diploma or Equivalent

Tools

Vending Machines

Point of Sale (POS) System

Job description

Job Responsibilities

1. Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
2. Greet guests, determine needs, assign open lanes, and provide start up instructions, as necessary.
3. Answer guest inquiries over the phone and in person; providing accurate information.
4. Inform guests of upcoming promotions, specials, and events.
5. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.
6. Issue, record and redeem gift certificates, coupons, etc. according to company policy.
7. Balance receipts, count cash, and complete daily shift paperwork.
8. Manage lane inventory and assist with lane turnover tasks.
9. Maintain a sanitary, organized, and presentable area.
10. Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
11. Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.
12. Perform opening and closing duties as required.
13. Monitor guests for rule violations.
14. Report all company violations to management.
15. Other duties as assigned.

Job Qualifications

1. High school diploma or equivalent preferred.
2. 6+ months previous entertainment center, hospitality, or retail experience.

Work Environment

1. The noise level can be loud and may contain lighting effects such as lasers and strobes.
2. This job requires working with large crowds and children.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Able to stand and walk for extended periods of time and able to lift 50 pounds.
2. This position regularly requires long hours and frequent weekend work.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.