Guest Service Associate I

Marriott Vacations; Florida; Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Free on-site parking

Discount at on-site F&B outlets

Complimentary soft drinks during shift

Shoe credit

Coat/jacket provided

Hats & sunscreen provided

Bi-annual team building

Associate celebrations & recognition

Guest Satisfaction Survey awards

Résumé du poste

Marriott Vacations Worldwide seeks a Guest Services Associate I to welcome Owners and guests, check them into villas, and highlight property amenities and local activities. You will listen, address questions, coordinate with other departments, and ensure guest requests are resolved to satisfaction.

The role requires flexibility for varied shifts including holidays and weekends, the ability to stand for long periods, and adherence to safety guidelines; background and drug screening may be

Qualifications

• Previous experience in guest-facing roles or hospitality is a plus.
• Strong listening and problem-solving abilities.
• Ability to handle multiple requests with calm and courtesy.

Responsabilités

• Check Owners/guests into villas and explain amenities and local activities.
• Listen and respond to questions, coordinating with other departments to resolve issues.
• Identify room features and assist guests with using key areas (ice, vending, etc.).
• Follow up to ensure requests are completed to the guest’s satisfaction.
• Answer phone calls and route to the proper department.
• Prioritize outstanding issues from the previous day and resolve them.

Connaissances

Customer Service

Communication

Description du poste

Hourly Rate: $20.60

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outdoor and travel roles
• Hats and sunscreen are provided, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation Week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Associate I, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Associate I at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.