GUEST SERVICE ASSOCIATE

European Wax Center; Silver Spring (MD); On-site; USD 20,664 - 22,041; Part time

Job summary

European Wax Center in White Oak/Silver Spring is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere and drive sales. You will engage guests, explain wax pass options, and promote promotions while maintaining a tidy front desk and lobby.

The role combines customer service with sales, requiring an upbeat demeanor and product knowledge. It supports a retail-driven environment with opportunities for training and growth.

Qualifications

• One year of related service or retail experience.
• Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Adapt to varying guest personalities and remain calm under pressure.
• Maintain a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, current promotions, and prebooking; know all EWC products.
• Uphold Artemis Wax standards; address guest inquiries, book reservations, resolve concerns promptly.
• Keep front desk and lobby neat, follow brand cleanliness/hygiene standards.
• Support team by sharing product knowledge and participating in training.

Skills

Retail experience

Interpersonal & communication skills

POS proficiency

Education

High School

Job description

Job Details

Job Location: MD - White Oak - Silver Springs, MD 20904

Position Type: Part Time/Full Time

Education Level: High School

Salary Range: $15.00 - $16.00 Hourly

Travel Percentage: None

Job Shift: Any - Monday through Sunday

Job Category: Sales

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Artemis Wax Core Values

• We are Team Players
• We Play to Win
• We Bring the Energy
• We are Committed

Responsibilities: Essential Job Functions

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally
• Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.

Receipt and Acknowledgements

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will.
• The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation.
• I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.

Qualifications Education / Experience / Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.