GUEST SERVICE ASSOCIATE

European Wax Center; Germantown (MD); On-site; USD 16,531 - 27,552; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate to create a warm, welcoming atmosphere for guests and drive sales through informed service. You will greet guests, discuss skincare goals, and educate them on waxing options and promotions, while maintaining a tidy front desk and adhering to brand standards.

The role emphasizes strong communication, teamwork, and ongoing product knowledge training to deliver memorable guest experiences.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency in point-of-sale systems.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly demeanor to set a positive experience.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, and waxing benefits.
• Uphold brand standards, handle reservations, and resolve guest questions promptly.
• Maintain an organized front desk and assist colleagues with product knowledge.
• Participate in ongoing training to stay current on brand knowledge and sales techniques.

Skills

Customer service

Communication

Sales ability

Tools

POS systems

Job description

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission.

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co‑workers, and management.

Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Can demonstrate proficiency in point‑of‑sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.